Visitor Services Coordinator

• Lead the daily operations of visitor information services, ensuring high-quality tourism experiences.
• Develop and implement marketing strategies to promote the Circular Head region as a prime tourist destination.
• Engage with diverse stakeholders, fostering partnerships to enhance tourism initiatives.
• Demonstrate strong organisational skills to manage merchandise, bookings, and community events.

About Circular Head Council

Circular Head Council is dedicated to enhancing the quality of life for our community through effective governance and sustainable development. We prioritise equity, connection, and excellence in every aspect of our services.

Position Overview

The Visitor Services Coordinator will develop and coordinate a range of high-quality tourism services, ensuring a seamless visitor experience while increasing the economic impact of tourism in the region. This position requires flexibility to work outside regular hours, including weekends and occasional tourism events.

Key Responsibilities

• Oversee daily operations of visitor information services, including staff training, cash handling, and merchandise management.
• Work closely with the Circular Head Tourism Association and key tourism bodies to enhance regional tourism.
• Coordinate marketing efforts to promote the region and its offerings.
• Provide exceptional customer service and maintain a positive public image of the Council.

Candidate Profile

The ideal candidate will possess a strong background in tourism and marketing, demonstrating a commitment to exceptional customer service and stakeholder engagement.

• Current driver’s license and relevant qualifications in Tourism and Marketing.
• Proven experience in developing tourism initiatives and managing retail operations.
• Strong organizational and time management skills.
• Ability to work collaboratively and adapt to changing environments.
• Additionally, knowledge of local government operations and strong research and report-writing skills are preferred.

Salary & Benefits

The successful candidate will earn an attractive salary circa $80,156 PLUS super and a range of benefits including:

• Learning & development opportunities
• Work/life balance and flexibility
• Paid parental leave
• Salary sacrificing
• RDO’s
• Christmas closure days
• Banked hours
• Purchased leave (conditions apply)

Applications must be received by 9am Monday 24 March 2025.

If you are passionate about enhancing the visitor experience and promoting our region, we encourage you to apply for this exciting opportunity!